|
Name |
Rosemary Blasdale |
|
Contact
details |
· BS7799 Internal Auditor
· Internal Quality System Auditor (ISO 9000)
· Foundation Certificate in IT Service Management (ITIL)
Availability – immediate
Driving licence – clean UK
Work permit status – No need; UK citizen
·
Strong
customer/client facing skills, particularly in a service delivery environment;
presentation, communication, influencing & negotiating
·
Logical and
forward thinking with drive and enthusiasm
·
Able to work under pressure and manage constantly changing priorities
and commitments
·
Excellent man manager and experience of managing teams of 10 or more
·
Proactive/delivery focused
·
ITIL aware
(see qualifications)
·
Quality
assurance, auditing (see qualifications) & process writing
·
Change
management
·
Process,
functional and capability improvement
·
In-depth
knowledge of delivering and supporting SAP solutions
· Testing – in both SAP & non-ERP systems
· All standard Microsoft Office products
I am seeking a challenging job in an energetic, fun organization where I can be of value to furthering the organization’s own goals.
Process & Quality Manager (Sep 2002 – Oct 2003) – Process development & associated change management, including introduction of quality. I ran audits against those processes for the whole of the support division. I believe strongly in the evolution and continual improvement of processes and, as such, maintained an intranet site to contain the latest information. Support of company’s NAI Magic service desk tool. Involvement in Axon’s ISO 9000 & BS7799 programs as both a process owner for the support division and an internal auditor of other departments.
Team leader (May 2000 – Aug 2002) - line management for a large team of consultants & service delivery across a number of clients using both standard & heavily bespoked SAP systems. My interest in producing processes & driving quality, led to my next role.
SAP Logistics Consultant (Aug 1999 – Apr 2000) – general support consultant working for a number of clients.
May 1998 – Jul 1999
Boss Manufacturing (Fork Lift Truck manufacturer)
SAP Team Leader - Recruited as an SAP configurer, to develop a team of in-house SAP programmers to both support existing FI, HR, SD, WM systems and develop & bed-in a new PP manufacturing system in conjunction with an SAP logo partner.
Business Analyst - Team member working in the SAP AM/PS integration team, in conjunction with Axon consultants, merging the assets & projects of four diverse companies into one single SAP system. Each company had very different processes & legacy systems. Responsible latterly for the configuration & support of the new system for the two SAP modules.
I originally joined as a Technical Writer and joined the SAP project when it was launched where I initially ran the Project Support Office using very much BS 9750 standards.
Previous experience is a combination of work with:
· Software development companies, as a technical writer, marketing media manager and, originally, as a systems programmer
· Trade press, as a staff writer on “Computing” and as a freelance writer on many computer & trade magazines and sub-editor on a civil engineering magazine
References are available from my last company & personal ones can also be supplied.
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