Heathrow airport

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We rushed down to Heathrow for 7.00pm for our 9.30pm flight. Checked in, looking at all the other passengers, wondering who was another Explore client. As soon as we were through customs it became obvious the flight was delayed.
Time and time the flight was delayed. Eventually the only passengers left in the airport were for our flight. All the ground staff disappeared, and we could find no one to tell us what was happening. A nice man from the World Bank, who was flying to Armenia told us that these delays were common. Next a loud mouthed American was demanding (of no one), that we should be put up in a hotel, who the hell wanted to go to a dump like Georgia.
Finally we boarded the aircraft, and left on Saturday morning at 1.25 am. The reason for the delay, apparently was the aircraft door had to be replaced because a luggage handler had backed the van into the door.